SAA-T-SEA for Boards and Commissions: A "by-the-numbers" way to solicit, assess, appoint, train, support, evaluate and applaud the members of any public, private or nonprofit board. The presentation was to the Arizona Fire District Associationa at their 2002 Summer Conference.
Managing Community Expectations, Involvement and Organic Trust: A model for both public and private sector agencies to engage the public and establish clear expectations. Included information for reinforcing negotiated expectations and recovering from stumbles and missteps.
